Ambulatory surgery centers (ASCs) manage an ongoing schedule of procedures in specialty areas ranging from orthopedics and gastroenterology to general surgery and pain management. ASC administrators must organize meticulous Transcription, Coding, and Billing processes to ensure they receive timely payment, no matter how complex the procedure. Speed and accuracy are crucial to successful revenue cycle management. Errors can lead to inefficient and costly delays.

 

The Challenge

An ASC in southern Florida had tried several transcription and coding companies in the past – but had found their processes cumbersome and faulty.

“Some companies are so laborious that you don’t even want to deal with them,” said the ASC administrator. “The transcription service would require one list of things, and the coding service would require a bunch of other items. Or a company would unbundle procedures and create major problems with payers.”

 

Solution

Three years ago, the ASC started using MedTek’s comprehensive Transcription and Coding Solutions and noticed an immediate improvement in its reimbursement speed and cash flow.

“MedTek is really a one-stop shop,” said the administrator. “It’s unbelievable how much easier it is for me to do my job. The main reason is that the Coding is done almost simultaneously with the Transcription. If the doctor has dictated everything correctly and no special documentation is needed, the transcription is delivered early next morning, and Coding shortly thereafter – SAME DAY! All the coding is on their interactive web dashboard. I can easily export to a spreadsheet, and it’s wonderful. With the click of a button, off it goes to the clearinghouse, and on to the payer.”

 

Results

MedTek’s guaranteed cost savings, accuracy and turnaround time have dramatically improved the ASC’s overall Revenue Cycle Management.

“The Coding is pristine, there is no delay in billing, and the cash flow is unbelievable,” said the administrator. “We have never had a problem with an audit, even from Medicare. At every surgery center I’ve worked in over the last 15 years, I’ve switched over to MedTek, and it has made it so that cash flow is not a problem at all.”

Barbara reported that the ASC’s average billing time is now four days, which includes Worker’s Comp procedures that typically have longer billing periods.

“I can’t say enough good things about MedTek,” said the administrator. “I electronically submit claims, and in a few days we have the money. Plus, the customer service is fabulous and immediate, and the set-up is seamless for the doctors and my staff. I don’t know how anyone else gets by without them.”

Learn more about MedTek’s transcription and coding solutions.